Help & support
Questions about an order, your account or your shop on Oltier? Most answers are below. If not, write to us.
Contact us
- E-mail: support@oltier.com
We reply within 1 working day (Monday to Saturday, 9 AM – 7 PM IST). Complaints are resolved within 30 days.
To help us faster, include:
- the mobile number of your account
- the order number (for example OL-250417-7KQ2MD), if it is about an order
- a screenshot, if something looks wrong
For customers
How do I sign in?
Enter your mobile number and the 6-digit code we send by SMS. There is no password.
How do I pay?
You pay the shop directly, in cash or by UPI, when you pick up your order or when it is delivered. Oltier does not take card payments.
What is the 4-digit handover code?
When the shop accepts your order, the app shows a code. Tell it to the shop or the delivery person only when you receive your order — it confirms the hand-over.
Can I cancel an order?
Yes, from the order screen while the shop has not accepted it yet. After that, call the shop from the order screen.
Something is wrong with my order
Open the order and tap “Report a problem”. The shop and our team see it, and you get replies in the app.
How do I report a review or block someone?
Use the menu on the review to report it, or to block that person’s reviews for you. Our team checks every report.
How do I turn off offers and shop updates?
In the app’s notification settings. Order updates always arrive, so you know when your order is ready.
For shops
How do I list my shop?
Install Oltier Business, sign in with your mobile number, fill in your shop details and photos, and submit. We verify shops within 24 hours.
Which documents do you need?
Your PAN, and GSTIN if you have one, plus a photo of the shop front. We never ask for Aadhaar numbers.
Does it cost anything?
Listing your shop and taking orders is free during the pilot.
I am not hearing new orders
Allow notifications for Oltier Business, keep the “New orders” sound on in the phone settings, and do not put the app in battery saver.
How do I add staff?
In Staff, add the person by mobile number or their QR code. Each person signs in with their own number; you choose what they can do and can remove them at any time.
Why was my shop or a product paused?
You get a notification with the reason. Fix it in the app, or write to us if you think it is a mistake.